Return & Exchange Policy

We want you to be happy with your KAY purchase. If something isn't quite right, here's how we can help.

Returns

At delivery: Changed your mind? You can hand the item back to the courier within the 5-minute inspection window. Just DM or email us to let us know. Delivery fees still apply.

After delivery: Email us within 3 days to arrange a return. We'll organise a courier pick-up, with return and delivery fees covered by the customer.

Exchanges

At delivery: Need a different size or colour? Hand the item back to the courier and DM or email us. We'll arrange your replacement. Delivery fees apply to both deliveries.

After delivery: Email us within 3 days to arrange an exchange. We'll organise a courier pick-up and send your replacement. Return and delivery fees are covered by the customer.

A few things to keep in mind

• Items must be unused, unworn, in their original packaging, with all tags attached.
• Delivery fees are non-refundable.
• Return pick-ups may take 3–5 business days to arrange.

Need help? Just send us a DM or email. We're happy to help!